Refund and Cancellation Policy for www.aliyahrizqfarm.com
Effective Date: January 22, 2025
At Aliyah Rizq Farm, we want to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward Refund and Cancellation Policy to help resolve any issues.
Please read the following guidelines carefully.
1. Cancellation of Orders
1.1. Before Shipping:
You may cancel your order at any time before the item has been shipped. To cancel an order, please contact us as soon as possible via email at info@aliyahrizqfarm.com. We will process the cancellation and issue a full refund.
1.2. After Shipping:
Once your order has been shipped, it can no longer be cancelled. Please refer to our Return Policy for further instructions on how to return the item after receiving it.
2. Refunds
2.1. Eligibility for Refunds:
Refunds are available if you receive a faulty or damaged product, or if there is an error with your order (e.g., wrong item shipped). To request a refund, please contact us within 7 days from the date of delivery.
2.2. Conditions for Refunds:
To be eligible for a refund, the product must be unused, in its original condition, and with the original packaging. In the case of damaged or defective items, please provide photographic evidence of the issue when requesting a refund.
2.3. How to Request a Refund:
To initiate a refund request, please contact our customer service team at info@aliyahrizqfarm.com. Please include your order number and a description of the issue.
2.4. Processing of Refunds:
Once your refund request is approved, we will process your refund within 7-14 business days. The refund will be issued to the original payment method used for the purchase.
3. Returns
3.1. Return Policy:
If you are not satisfied with the product you purchased, you may return it within 7 days of receiving your order, provided the product is in its original, unused condition, and in the original packaging.
3.2. Return Shipping Costs:
You will be responsible for the return shipping costs unless the product is faulty or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item.
3.3. How to Return a Product:
To return a product, please contact us at info@aliyahrizqfarm.com to initiate the process. We will guide you through the necessary steps.
4. Non-Refundable Items
4.1. Perishable Goods:
Due to the nature of our products (such as fresh farm produce), perishable items are non-refundable once the order has been shipped and received.
4.2. Custom or Personalized Orders:
Any custom or personalized orders are also non-refundable unless the product is defective or damaged.
5. Exchanges
5.1. Exchanges:
We currently do not offer exchanges for products. If you wish to exchange an item, you will need to return the original product and place a new order.
6. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to us:
Email: info@aliyahrizqfarm.com
Thank you for shopping with Aliyah Rizq Farm! We value your satisfaction and aim to make your experience as seamless as possible.